Gardeners World of Tools Terms and Conditions of Gurantees

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Manufacturers Guarantees
Nearly all of our products are not only covered by our own set of terms and conditions, but also the manufacturers. These vary across the range and we highlight exceptions and anomalies. Most timber based products that are sent treated have a 10 year guarantee. Timber products untreated do NOT, it is imperative that you maintain your tools and garden furniture properly to ensure it lasts a lifetime.
Please do let us know how you get on with your purchases as your feedback, positive and negative greatly influences our purchasing choice and the types and quality of product we offer.

Again for clarification any guarantees from the manufacturer need to be upheld by them, however please do contact ourselves and we'll do our best to help deal with any issues you have.


	Guarantees MONEY BACK Guarantee, In the event of refunded return, we require that you return the new and unused goods to us with all the original labelling attached within 10 days (UK), 14 Days (International) of receiving the goods. New and unused means there are no marks on the item or wear on the tags and the item has been returned to us in its saleable condition. We will not accept returns for any non-faulty items that have been worn, washed and/or tags removed. Upon receipt of an order, if any item has been received with no tags, customers should notify us (by phone or email) on the same day if they wish to return. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags. For hygienic purposes, returns/exchanges on nappies cannot be accepted. There is no return or exchange for sale items. Please note, we cannot refund shipping and/or delivery charges whether they be within the UK or abroad. We ask that all International customers are aware that all international customs duties and sales taxes can not be refunded. All items purchased on our web site must be returned to our head office or appropriate address provided at the responsibility of the sender.We cannot be held responsible for items lost or delayed when being returned. Please note, there is no return or exchange on made to order items or large furniture. will not accept returns for any non-faulty items that have been worn, washed and/or tags removed. Upon receipt of an order, if any item has been received with no tags, customers should notify us (by phone or email) on the same day if they wish to return.

UK ORDERLINE 0845 224 1487